When summer comes, if you want to have a parent-child tour in Hong Kong and Macao, you can apply for the Hong Kong and Macao Pass endorsement in 3 minutes on your home phone, and then just wait for the courier to come to your door. On June 17th, the government service of the "in Chengdu" citizen service platform was upgraded again, and the "one-stop" online service hall provided the citizens with convenient service without leaving home.
In March this year, Li Keqiang, Premier of the State Council of the People’s Republic of China said that it is necessary to vigorously promote "Internet+government services" to realize data sharing among departments, so that residents and enterprises can run fewer errands, handle affairs better and avoid congestion. As the forerunner of "internet plus government affairs", Chengdu is allowing citizens to "enjoy" more and more urban services.
The picture shows the interface of "In Chengdu" service platform.Photo by Chai Yifei
Online reporting, express delivery to the door
Just after 11 am, it should have been the busiest time for the government service window, but before the "Kechuangtong" Chengdu innovation and entrepreneurship service window, it was uncharacteristic, and only a few people were handling business. "They have completed all the formalities online, and finally they just need to hand them in with printed materials." The staff introduced, "Only once, you can do everything well."
Since 2014, Chengdu Science and Technology Bureau has combined business handling with the Internet, and launched the "government reverse O2O" service platform-"Kechuangtong" Chengdu Innovation and Entrepreneurship Service Platform. As a "double-creation" service cloud platform hatched by "internet plus", this platform has greatly saved the time cost of entrepreneurs. It integrates elements such as policy strategy, business handling, scientific and technological service products, scientific and technological service institutions, and innovation incubation carriers, and provides all-round and full-process professional services for entrepreneurial teams, entrepreneurial enterprises, entrepreneurial service institutions, and innovative and entrepreneurial carriers. It is known as the "Tmall Mall" of the entrepreneurial version by the industry.
"The policy interpretation in’ Kechuangtong’ is very comprehensive, so that applicants can understand it at a glance and understand what to do." The staff of "Kechuangtong" Chengdu Innovation and Entrepreneurship Service Platform said, "With this platform, the process of starting a business is simplified, things are convenient, and the entrepreneurial enthusiasm of entrepreneurs is even higher."
Since it was officially launched in May 2014, the platform has gathered 561 entrepreneurial service organizations, 1,746 entrepreneurial service products and 121 innovative entrepreneurial carriers.
On June 13th, Ms. Huang, an accountant of Sichuan Weiyou Technology Co., Ltd., took the courier bag from the postman and got the enterprise value-added tax invoice she applied for online that day. This is the first single invoice delivery service successfully completed after the State Taxation Bureau of Wuhou District of Chengdu launched the service of "online ticket purchase and postal delivery". Ms. Huang said that in the past, it often took two or three hours to start from the company, queue up at the tax service office and return to the company. Now, simply operate in front of the computer, and the invoice will be sent to the company that day, which is easy and convenient.
Chen Hongmei is also enjoying the convenience. "It is very convenient to get such a business license. In the future, our company only needs to apply online for registration, change and filing." Chen Hongmei of Chengdu Xingjiu Jiujiu Trading Co., Ltd. received a "special" business license-electronic business license at the industrial and commercial window of Chengdu Tianfu New District Government Affairs Center.
Chen Hongmei gave a thumbs-up happily: "In the past, our company changed its business scope, and it took at least three working days to get the business license after the change of business scope. Now it only took five hours from application to obtaining the business license, and it was all done online."
The relevant person in charge of Chengdu Administration for Industry and Commerce said that the "Whole Online Registration Management System" has integrated three online industrial and commercial registration registration service functions of market subject access, such as name approval, enterprise registration and license issuance, and has taken the lead in realizing the full coverage of online application, online acceptance, online approval and online publicity of "all registration items, all handling links and all subject types" in the west of China. What is even more expected is that Chengdu will solve the legal effect of enterprise electronic files in the next step. At that time, the whole online registration will cover a wider range-to realize "paperless" application and "zero-meeting" photo issuance, and enterprises only need to click the mouse online.
The implementation of "internet plus Government Affairs" is not only convenient for citizens, but also more time-saving and efficient for government workers. Compared with the previous situation of facing countless visiting citizens every day in the processing hall, the implementation of "internet plus Government Affairs" has optimized the working environment of staff, improved work efficiency, reduced the number of mistakes, and avoided disputes caused by fatigue and irritability. At the same time, the electronic and mobile government service process also saves a lot of office paper, which is not only convenient and fast, but also green and environmentally friendly.
In May 2015, Chengdu issued the first electronic business license in western China. The picture shows the business license card.Photo by Zhu Hong
Full coverage of services, rural areas enjoy "internet plus"
Ms. Wang, who lives in huaqiao town, Xinjin County, Chengdu, recently downloaded the "Bus e-Travel" APP. On Saturday morning, she happily came to the bus stop sign with her mobile phone. Without waiting for a few minutes, the bus she wanted to take slowly entered the station area.
"In the past, it was very inconvenient for us to take the bus in rural areas. Sometimes we couldn’t get on the bus for more than half an hour in summer, and it was so hot that it was heatstroke; Sometimes it’s annoying that the bus leaves just after running to the stop sign. Now with this software, you can know where the car is by clicking on your mobile phone, and you don’t have to sunbathe under the stop sign in summer! " Ms. Wang said.
Recently, the Traffic Bureau of Xinjin County, Chengdu, started from the needs of the masses, optimized public transport services, organically combined public transport with the Internet, and used the Internet to facilitate citizens’ lives. It is understood that the improvement of the county’s public transport service has not stopped. The next step will be to implement online and WeChat to purchase passenger tickets. The bus credit card system and bus one-way service are gradually being implemented.
The expansion of "internet plus Government Affairs" in Chengdu to rural areas is not only reflected in public transportation, but also in the use of the Internet to build characteristic towns and help promote and sell characteristic agricultural products.
In the past, villagers in Xiaoyudong Town, Pengzhou City, Chengdu, were often worried about the unsalable chickens, bamboo shoots and straw sandals they raised, because except for tourists who came to buy some in the tourist season every year, the sales channels could not be opened at all, and even the best products could only end up "left to fend for themselves". As the saying goes, "the fragrance of wine is not afraid of the depth of the alley", but the actual situation is that "good wine is also afraid of the depth of the alley". Through many in-depth investigations, Xiaoyudong Town Government realized that poor information is an important factor leading to unsalable products. Recently, Xiaoyudong town rural e-commerce public service center officially began to undertake business. Earth eggs, pheasants, brown shoes, spring bamboo shoots, old bacon … all kinds of special agricultural products have appeared in Xiaoyudong tourism micro-website. In this way, it not only helps farmers to open sales channels and promote their own products, but also facilitates consumers to choose and buy, so that everyone can buy their favorite special agricultural products without leaving home.
The picture shows the interface of "Kechuangtong" Chengdu Innovation and Entrepreneurship Service Platform.Photo by Chai Yifei
In every detail, Weibo will answer questions.
"I love to brush Weibo when I’m free, and go to’ @ Chengdu Service’ to see what’s new every day. A small Weibo account covers almost all aspects, which is really convenient and easy. " Mr. Liu, a citizen of Chengdu, said while brushing Weibo.
In the past, if people wanted to consult, handle affairs and get information on the Weibo platform, they often had to search the official Weibo account of a certain place or department first and add attention. It’s a good thing that the number of departments involved is small. If the number of departments involved is large, it’s really a "big project" to search and add one by one, which is a waste of time and the effect is not good.
In 2013, things changed. Chengdu launched the "Chengdu Government Affairs Weibo Serving the Masses Hall" and opened the official account of "Chengdu Service" at the same time. The Weibo has become an online work platform that provides services such as consultation, complaint reporting, suggestions and information for netizens. The platform aggregates all the government affairs Weibo in Chengdu, and at the same time, links with @ Chengdu Publishing, establishes a microblog matrix of "horizontal to edge and vertical to the end", and gradually realizes the "one-net coverage" of Chengdu’s government affairs Weibo.
"Answering questions" is the promise of @ Chengdu Service to the citizens. The author saw that under a Weibo on June 23rd, someone asked "How to handle the account transfer", and "@ Chengdu Service" gave a reply within an hour.
Some netizens complained about a bus driver’s service problem, and @ Chengdu Service immediately @ called @ Chengdu Bus to Weibo. Within 12 hours, the netizen received an apology and investigation information from @ Chengdu Bus. For questions that can’t be answered immediately, @ Chengdu Service replied to netizens at the first time: "Your appeal has been forwarded to relevant departments, please be patient." When the result comes out, reply to the netizen again. Just like its promise, @ Chengdu Service will answer questions and suggestions from the public, and will also help provide channels for reflection if it cannot be solved by itself.
Of course, @ Chengdu Service is not a cold and serious face. The netizen Ding Ding cat stole the oil residue and asked @ Chengdu Service to guess the weather. @ Chengdu Service said humorously, "I guess it will rain, but I’m worried that if I guess too accurately, it will threaten the weatherman."
"In the past, we went to the government to reflect the particularly big things. Now, if you have any questions, you can ask them directly online. You don’t have to be afraid that people will ignore them, let alone run back and forth to know the results." Ms. Liu from Qingyang District said.
On June 20th, at the "2016 Mobile Government Summit" hosted by People’s Daily, Chengdu won the "Top Ten Cities" award in the 2016 Mobile Government Influence List. The person in charge of public opinion monitoring Office of People’s Daily Online said that Chengdu released all kinds of authoritative government information in time, made full use of the interactive function of new media, and interacted with the public in time. In particular, new government media such as Chengdu Publishing and Micro-Chengdu have continuously introduced new ways and products that attract people’s attention, "fully demonstrating the courage and strength of Chengdu to dare to innovate and explore boldly in the era of mobile Internet."
Jiang Ningping, director of the Communication Department of Southwest Jiaotong University, who has been paying attention to the construction of mobile government affairs in Chengdu, called Chengdu’s innovative practice "a model of’ mobile internet plus media+government affairs’", "which not only promoted the timely disclosure of government affairs information, but also helped to enhance the trust of users". (Ding Qi Li Mengdi Pan Xutao)
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